1. Have shipping times changed?
Pre-COVID, most of our items were delivered within 5 business days. Due to COVID, there have been some delays and transportation carriers are taking extra precautions.
Due to these changes, our items will take between 5 - 10 business days to arrive. Please be patient during these times of the pandemic.
2. Can I still shop online?
Of course your can! We are continuing to process orders as normal to areas without delivery disruptions caused by COVID-19.
3. I placed an order online at postermemorabilia.com, will my package still arrive?
Please note that due to COVID-19, you may experience longer than normal transit times for your order. We are working closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers.
4. Is it safe to open my package?
In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear gloves when handling product and shipments. We are following all recommendations from public health agencies and have been educating employees on hand-washing, hand-sanitizing, and social distancing measures in the workplace and at home.
It is safe to receive and open your package. As per WHO, the likelihood of an infected person contaminating your parcel is low and the risk of catching the virus that causes COVID-19 from a package that has been moved and exposed to different conditions and temperatures is also low. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.
Please click here for WHO’s recommendations for protecting yourself against COVID-19.
5. Are there any changes to delivery processes due to the COVID-19 outbreak?
Yes. Our couriers are committed to ensuring the safest delivery possible, and therefore procedures will have been adapted to support this. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.
Please click here for WHO’s recommendations for protecting yourself against COVID-19.
CUSTOMER SERVICE
Can I still email / call / live chat / for order inquiries?
Absolutely! Our Customer Happiness Team is working as hard as possible to get back to all of our customers.
