We’re here to help if something goes wrong with your delivery. If your package is lost, damaged, or missing, follow these steps:
1. Lost Package:
Check your tracking details first to confirm the status. If the tracking shows “delivered” but you can’t locate the package, please check with neighbors, your building management, or your local postal office. If it’s still missing, contact our customer support team immediately for assistance.
2. Damaged Package:
If your package arrives damaged, please take photos of both the item and the packaging it arrived in. Send the photos, along with your order number, to our customer support team, and we’ll guide you through the resolution process.
3. Missing Items:
For packages missing items, double-check the contents against your order confirmation. If there’s an issue, reach out to us, and we’ll investigate the matter promptly.
Please contact us within 7 days of delivery for any of the above issues, and we’ll work with you to resolve it as quickly as possible. We value your trust and are committed to ensuring you receive your order in perfect condition!