FREQUENTLY ASKED QUESTIONS
USA and Canada Pre-Order Terms:
A Pre-order is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Pre-orders are only available to United States and Canadian residents using the buy now, pay later method of Sezzle.
A pre-order purchase secures your rare piece, and reserves it. If you change your mind or wish to cancel before January 1st, 2023, you will be refunded your complete pre-order purchase price via Sezzle.
All pre-orders will be shipped between Monday the 23rd of January, and Friday the 27th of January, 2023.
Pre-orders are unavailable to buyers outside of the USA and Canada. International orders will be open again from the January 1st, 2023.
Who is PosterMemorabilia.com?
Since 2004, we have been providing our customers with certified authentic Movie, TV and Music Posters. When you buy one of our posters, you're not only getting a piece of movie and music history, you're getting a one of a kind investment, unparalleled customer service, fast shipping and a certified authentic autographed poster that will increase in value over time. We offer a shopping and customer service experience like no other.
How do I know my autographed poster is authentic?
Authenticity is everything to us at PosterMemorabilia.com. If you are looking for the best of the best when it comes to authentic memorabilia, look no further than PosterMemorabilia.com. Each item in our collection is examined and certified by PSA/DNA, Beckett, or OA before release on our website or at a show. All items come with an accompanying Certificate of Authenticity that has been authenticated with dual matching holograms so there's never any doubt about its authenticity.
We don't sell re-prints of authentically signed posters – the posters have been examined and are certified authentic originals.
Are autographed posters a good investment?
Autographed posters are a great investment opportunity for those looking to make money in the future. They appreciate over time because there is always someone willing to pay more money than you did. You can download our investment guide here: Autographed Poster Investment Guide
What is your return policy?
Within 24 hours of your purchase, you may cancel or change your order as you wish.
If you intend to return your poster for a full refund, we will only accept it if it's undamaged and is in mint condition within 30 days of your purchase. You should note, however, that shipping expenses for the return lie solely on the customer. 15% restocking fees apply on change of mind returns.
Is framing included in the price?
Unfortunately, we no longer offer framing, but we highly recommend purchasing a frame from: https://snapframesdirect.com. Please note that your chosen frames have to be proportionate to the posters, as wrongly-fitting frames can also damage and decrease the worth of your memorabilia. For more custom framing, contact a framer near you.
What types of payments do you accept?
We accept Visa, Mastercard, and Paypal. An alternative form of payment that we accept is USDC which utilises blockchain technology. For customers in the USA and Canada, we offer the buy now, pay later option of Sezzle.com which allows payments in instalments.
Is my personal information safe?
How do you pack your posters?
Our posters are rolled and packed in extremely durable and safe tubes. We have shipped thousands of items and have never had a poster damaged during transit.
Which shipping company do you use?
We've partnered with UPS Express Worldwide to ensure that your products will get to you safely without any damage at all. Unfortunately, we don’t ship to Africa, South America or Germany.
Will I be charged VAT in the EU?
Beginning July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. Our prices do not include VAT, neither are we responsible for the payment of VAT.
How do I track my order?
Your order can be tracked on the UPS website once shipped. If you never received your shipping notification please contact us via Live Chat or email us at email@example.com and someone will provide you with this information.
How can I speak with customer support?
For any questions, please reach out to us via our email: firstname.lastname@example.org. You can also go on to our online live-chat. It is open 24/7 and you'll receive a reply in a matter of seconds. And, if you love social media, feel free to send us a DM on instagram or Facebook.