FREQUENTLY ASKED QUESTIONS
ARE YOUR POSTERS RE-PRINTS OR AUTOPEN?
The autographs and signatures on each poster have been hand-signed by the actual cast-members stated in each product page. The autographs aren't printed on the posters, nor has an autopen procedure been used. For more information on how our items get signed please check out our blog!
IS EVERY POSTER IS AUTHENTIC?
We intricately ensure that our products are genuine memorabilia. Before posting them for sale, they are either authenticated by PSA/DNA, Beckett, or OA.
DO THEY COME FRAMED?
We offer a custom framing option which can be accessed by clicking on the pricing. Please note we don't offer premium and high-end framing; our framing options are for standard, snap-frames. They look exactly the same as per our product photos.
WHAT SIZE ARE THE POSTERS?
While we offer our products in inches, here is a chart of their equivalent in centimeters.
27" x 40" inches
24" x 36" inches
69 x 101 cm
61 x 91 cm
The above sizing are the original sizes of movie releases, and music posters.
**Custom framing not included.
DO YOU ACCEPT SPECIAL REQUESTS?
As a business devoted to collecting priceless movie memorabilia, we welcome special requests from our valued customers. Apart from our retail platform, we also operate in the collecting business, which means we are continuously asking and searching for other authentic movie posters available. You can submit special requests through our email, firstname.lastname@example.org, and we'll get back to you as soon as we can. However, please note that we can't guarantee that we'll always be able to fulfill your requests.
DO YOU ACCEPT RETURNS?
Within 24 hours of your purchase, you may cancel or change your order as you wish. If you intend to return your poster for a full refund, we will only accept it if it's undamaged and is in mint condition within 30 days of your purchase. You should note, however, that shipping expenses for the return lie solely on the customer. We also only accept return shipping via UPS Worldwide Express or FedEx shipping.
HOW CAN I PAY?
For credit cards, we only accept Visa and Mastercard. For online money transfer platforms, we only accept Paypal. Other modes of payment are not allowed in purchasing our items. Furthermore, we currently do not have a walk-in store that our valuable customers can visit. We operate almost solely as an online retail platform and cannot accept cash as compensation.
HOW MUCH AND HOW LONG IS SHIPPING?
Please note, after the 15th December, 2019 every order on our website will be a pre-order. All preorders will be shipped on the 1st of February, 2020.
From the 1st of February, 2020 all poster purchases will take 4 to 6 business days to arrive at your destination. If you live in a rural area this may take longer. For special request orders, we cannot guarantee the exact length of time from purchase to shipping. However, you can always stay updated and track your order by emailing us at: support@postermemorabilia or by reaching out via our online live chat.
Generally, a poster purchase will take 4 to 6 business days from the time of your purchase, but this excludes pre-orders. For special request orders, we cannot guarantee the exact length of time from purchase to shipping. However, you can always stay updated and track your order by emailing us at support@postermemorabilia. or reaching out via our online live chat.
WE SHIP USING THE BEST CARRIERS
We only use UPS Express Worldwide. This international shipping company has proven to be one of the best in the business for high-end memorabilia. It is in their hands that we can assure that your order will be safe and secure. They're also one of the fastest shipping companies in the world, hence, the relatively speedy delivery that we guarantee. However, for returning your products to us, we would also accept FedEx shipping as a medium.
WE PACK SAFELY
We've partnered with UPS Express Worldwide to ensure that your products will get to you without any damage at all. We guarantee that your posters will be safe and secure throughout the entire shipping process. Furthermore, complimentary shipping insurance is included with the purchase of all of our posters, ensuring a 100% risk-free shipping process.
GET YOUR POSTERS CUSTOM FRAMED
Though optional, we do offer standard frames. However, for all-poster purchases, we recommend that you find fitted frames to protect your memorabilia from damage. Please note that your chosen frames have to be proportionate to the posters, as wrongly-fitting frames can also damage and decrease the worth of your memorabilia. For best results: simply google a custom framing company close to you and call them for a quote, and they will be able to provide you with creative, and premium framing options!
WE'RE HERE TO HELP
For further questions, please reach out to us via our email: email@example.com. You can also go on to our online live-chat. It is open 24/7 and you'll receive a reply in a matter of seconds. And, if you love the gram, feel free to send us a DM on instagram.