Contact Us

If you’ve placed an order and realized it’s not quite right, please contact us within 24 hours. While we strive to process orders as quickly as possible, we may still be able to assist with cancellations or changes if your order has not yet been shipped.

If your order has already been shipped, we can guide you through our hassle-free return process once you receive the item. Keep in mind that all returns must comply with our return policy. For further assistance, simply reach out to our customer support team, and we’ll do our best to help!

If you’ve entered the wrong shipping address, please contact our customer support team immediately. If your order has not yet been processed or shipped, we may still be able to update your address.

However, if the order has already been shipped, we recommend reaching out to the carrier directly with your tracking information to request a change. Please note that additional fees may apply for address updates made after the order is in transit. Our team is here to help guide you through this process.

We want you to be completely satisfied with your purchase. That’s why we offer a 90-day money-back guarantee for returns and exchanges. If, for any reason, you are not happy with your item, you can return it as long as it’s in its original, pristine condition.

To initiate a return or exchange, simply contact our customer support team, and we’ll guide you through the process. Please note that return shipping costs are the responsibility of the customer, as outlined in our policy. Exchanges are subject to availability, and refunds will be processed back to your original payment method within 7-10 business days.

For full details, please review our Return Policy on the website or reach out to us directly for assistance. 

We strive to provide exceptional service and aim to respond to all customer inquiries within 1-2 business days. During peak periods, such as holidays or major sales events, response times may extend to 3-4 business days, but rest assured, our team is working diligently to address your concerns as quickly as possible.

Your satisfaction is our priority, and we appreciate your patience while we assist you.

We’re here to help if something goes wrong with your delivery. If your package is lost, damaged, or missing, follow these steps:

    1. Lost Package:

Check your tracking details first to confirm the status. If the tracking shows “delivered” but you can’t locate the package, please check with neighbors, your building management, or your local postal office. If it’s still missing, contact our customer support team immediately for assistance.

    2. Damaged Package:

If your package arrives damaged, please take photos of both the item and the packaging it arrived in. Send the photos, along with your order number, to our customer support team, and we’ll guide you through the resolution process.

    3. Missing Items:

For packages missing items, double-check the contents against your order confirmation. If there’s an issue, reach out to us, and we’ll investigate the matter promptly.

Please contact us within 7 days of delivery for any of the above issues, and we’ll work with you to resolve it as quickly as possible. We value your trust and are committed to ensuring you receive your order in perfect condition!

If your order was returned to us by the carrier, don’t worry—we’re here to help! Here’s what to do next:

    1. Contact Us:

Reach out to our customer support team with your order number as soon as possible. Let us know the reason provided by the carrier for the return (e.g., incorrect address, unclaimed package).

    2. Address Verification:

We’ll work with you to confirm or update your shipping address to ensure successful delivery if we need to resend your order.

    3. Reshipping Your Order:

Once we’ve confirmed the correct details, we can arrange to resend your package. Please note that reshipping fees may apply depending on the circumstances of the return.

    4. Refund Option:

If you prefer, we can process a refund instead of reshipping. Refunds will exclude any original shipping charges, as outlined in our return policy.

Make sure to contact us promptly to avoid further delays. Our team is committed to ensuring your order gets to you smoothly.

If UPS tracking indicates that your item is delayed, here’s what you can do:

    1. Check the Tracking Details:

Visit the UPS tracking website and review the most recent updates. Delays are often due to weather conditions, customs processing, or high shipping volumes.

    2. Contact UPS:

Reach out to UPS directly with your tracking number for more detailed information. They can provide clarity on the delay and an updated estimated delivery date.

    3. Notify Us:

If you’re unable to resolve the issue with UPS, contact our customer support team. While we don’t control carrier delays, we will work with UPS on your behalf to ensure your item arrives as quickly as possible.

    4. Rest Assured:

Delays are usually resolved within a few days. If the item is confirmed as lost, we will offer a replacement or refund in line with our guarantee.

We appreciate your patience and are here to assist you.

Yes, the autographs on our posters are 100% authentic. Each signature is hand-signed by the celebrity or artist and is verified by trusted third-party authentication companies, including PSA, Beckett, and Official Authentics. These companies use rigorous verification processes to ensure the legitimacy of every autograph. We also include a Certificate of Authenticity (COA) with every purchase, so you can have complete confidence in the authenticity of your collectible. Rest assured, we never sell printed or machine-generated signatures. Each item in our collection is unique, genuine, and carefully authenticated for your peace of mind.

With every purchase from Poster Memorabilia, you’ll receive:

    1. The Signed Poster: A professionally crafted poster featuring genuine hand-signed autographs from iconic celebrities, and artists.

    2. Certificate of Authenticity (COA): Issued by a trusted third-party authentication company, this document guarantees the authenticity of the signatures.

    3. Protective Packaging: Your poster will arrive carefully rolled and secured in a durable tube or protective packaging to ensure it remains in pristine condition during transit.

    4. Care Instructions: Simple guidelines to help you preserve the quality and longevity of your collectible.

Our goal is to deliver a premium experience with every order, ensuring your item is ready to be displayed or gifted as a timeless piece of memorabilia.

At Poster Memorabilia, we take pride in offering posters that are in excellent, collectible condition. Each poster is carefully inspected for quality before being shipped to ensure it meets our high standards.

While we are legally required to list items as “used” because they have been handled during the signing process, all posters are in mint or near-mint condition. This means:

    • No visible damage: Free from tears, folds, or significant imperfections.

    • Pristine presentation: The autographs are clear, vibrant, and well-placed on the poster.

Additionally, we package each poster securely to maintain its condition during transit, ensuring you receive a premium collectible you can proudly display. If you ever have concerns about the condition of your poster upon delivery, our customer support team is here to help.

At this time, we do not offer framing options directly through our website. However, our posters are carefully designed and sized to fit standard frames available in the market, making it convenient for you to frame them yourself.

For the best results, we recommend consulting a professional framer to ensure your poster is displayed in a way that preserves its condition and enhances its visual appeal. If you need guidance on suitable frame sizes or suggestions for framing stores, feel free to reach out to our customer support team—we’re happy to assist.

Most of our posters are offered in standard sizes, typically 27x40 inches, which is the industry standard for movie posters. However, for music poster, we we offer the standard 24x36-inch size.

To ensure your poster remains in pristine condition, we recommend the following care and display tips:

    1. Framing: Use a high-quality frame with UV-protective glass or acrylic to shield the poster from dust, light, and environmental damage. Acid-free matting is also ideal to prevent discoloration.

    2. Avoid Direct Sunlight: Display your poster away from direct sunlight to prevent fading or damage from UV rays over time.

    3. Temperature and Humidity: Keep the poster in a climate-controlled environment with minimal humidity to avoid warping or mold growth. Avoid areas like basements or attics with fluctuating conditions.

    4. Handling: Always handle your poster with clean, dry hands or gloves to prevent fingerprints or smudges.

    5. Storage: If you’re not displaying your poster, store it rolled in a sturdy tube or laid flat in an acid-free sleeve to maintain its shape and prevent creases.

Following these steps will help preserve your poster’s condition and value for years to come.

Yes, we proudly offer international shipping to most countries worldwide. Wherever you are, you can enjoy our exclusive, hand-signed memorabilia delivered right to your doorstep. Shipping fees and delivery times may vary depending on your location. At checkout, you’ll see available shipping options tailored to your region.

For more information on delivery times and potential restrictions, please visit our Shipping Policy or reach out to our customer support team.

Taxes and duties are not included at checkout for international orders. Depending on your country’s import policies, you may be required to pay customs duties, taxes, or fees upon delivery. These charges are determined by your local customs office and are the responsibility of the recipient.

For further clarity, we recommend checking with your country’s customs office to understand the applicable fees before placing your order. If you have any questions, feel free to reach out to our customer support team for assistance.

Unfortunately, taxes and duties paid to your local customs office are non-refundable as they are collected by your country’s government and not by us. If you are returning an item, we recommend contacting your local customs office to inquire about their refund policies, as some countries may allow you to reclaim duties and taxes for returned goods.

If you need assistance with your return or exchange, feel free to contact our customer support team, and we’ll guide you through the process.